Art pieces to brighten up a space
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Return & Exchange Policy

Return & Exchange Policy

 
The Company accepts returns and exchanges within 7 days of the customer’s receipt of the goods, under the following conditions:
 
  1. The product has quality defects.
  2. The product was damaged during shipping.
  3. The wrong item was delivered, or the item does not match your order.
 
Returns or exchanges are allowed only if the items are unused and in resalable condition.
 

Items Not Eligible for 7-Day Return

 
The following items are not eligible for return:
 
  1. Personalized or custom-made products.
  2. Used products (electronic products are considered used once powered on).
  3. Products with visible wear, scratches, or damaged parts/accessories.
  4. Products with lost or severely damaged outer packaging (excluding normal unboxing) that affects resale.
  5. Products unsuitable for return due to their nature, as confirmed at the time of purchase.
  6. Any other condition where the item is not in original resalable condition.
 

How to Apply for Return or Exchange

 
  1. Return/exchange for personal reasons
     
    Within 7 days of receiving the item, you may email our after-sales service to submit a request.
     
    Our team will respond within 1–3 working days.
     
    Return shipping costs shall be borne by the customer.
     
  2. Return/exchange due to quality issues
     
    Within 7 days of receiving the item, please email our after-sales service at service@mail.mdxtsav.com.
     
    Our team will review your application within 1–3 working days.
     
    Return shipping costs shall be borne by the company.
     
  3. Refund process
     
    After returning the item via courier, please send the item back to us.
     
    Once we receive and inspect the returned goods, we will process your refund within 15 working days.
     
 
Please include the following information in your request:
 
  • Order number
  • Full name
  • Contact phone number
  • Reason for return
 
You may also contact our 24-hour online customer service for assistance.